I don’t like the word accountability. It’s always rubbed me the wrong way for some reason. I think it’s because it assumes the worst about people. When we talk about accountability, it always seems the assumption is a person is incapable of, or unlikely to, follow through on his/her commitments. So we spend a lot of time and energy creating systems, processes, or consequences to make the sure the person is held accountable.
I prefer the word responsibility. To me, responsibility has a positive connotation. It’s starting with the mindset that a person will be responsible if he/she is given the necessary tools and training. If a person is responsible, you don’t have to worry about him/her being accountable. Responsibility breeds accountability. Whereas focusing on accountability is only treating the symptoms of a performance issue, addressing responsibility is treating the root cause.
So how can leaders help their people…
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