First, let’s hear from Michael Scott.


   As wise as Michael Scott is, what do the behavioral scientists say?


   Research shows that when we judge our leaders, we focus on two categories: their warmth and their strength (love and fear, relatability and competence).  We care about how this person will affect our lives.  We want to know their intentions for their relationship with us (warmth) and how capable they are of materializing those intentions (strength). 

   Research shows that it is more affective to lead with Warmth but Leaders typically lead with strength, after all, we want our bosses, our team, and our subordinates to know how capable we are.  Without the requisite level of trust built from leading with warmth, a leader focused on strength and competence may create fear in their subordinates.  This can limit cohesion, communication and creativity as the team may not feel…

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